Frequently Asked Questions

Everything you need to know about your audiophile journey with Linsoul.

How long does shipping take for international orders?

Standard shipping typically takes 7-15 business days, while express options like DHL or FedEx usually arrive within 3-7 business days depending on your location.

Do you offer a warranty on IEMs and DACs?

Yes, we provide a one-year limited warranty on most products. This covers manufacturing defects but does not include damage from improper use or normal wear and tear.

What is your return policy?

We offer a 7-day return policy for most items. Products must be in their original packaging and condition. Please note that shipping fees for returns are generally the responsibility of the customer.

Will I have to pay customs duties or taxes?

Customs policies vary by country. Customers are responsible for any import duties, taxes, or fees levied by their local customs office upon arrival.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods to ensure a secure checkout process.